Plugin Support
We are committed to providing the best support experience for all Ezra Labs plugin users.
Getting Help
- Documentation: Check our documentation for setup guides, FAQs, and troubleshooting tips.
- Email Support: Send us an email at support@ezralabs.co.za with your purchase details.
- Response Time: We aim to respond within 24 hours on business days (Monday–Friday).
Before Contacting Support
- Make sure your plugin is updated to the latest version
- Check that your WordPress and WooCommerce versions are compatible
- Temporarily disable other plugins to check for conflicts
- Switch to a default theme (like Storefront) to rule out theme issues
Support Hours
Monday – Friday: 09:00 – 17:00 SAST (UTC+2)
Weekends & Public Holidays: Limited response times